XPhone Connect
Business communication software that adapts perfectly
Telephony software for enterprises and public institutions
Made in Germany. Secure by design.
For IT leaders who demand more than stand-alone tools: XPhone Connect unifies telephony, presence, CRM and hotline management in a single solution – customisable, seamlessly integrated and fully GDPR-compliant.
What XPhone Connect offers you
All-in-one communications system for your organisation
With XPhone you gain one solution instead of a jumble of tools. This UC platform restores simplicity to communication. From telephony and chat to hotline management, CRM integration, presence management and the mobile app – everything is combined within a single system. The result: a streamlined communications landscape and faster, more efficient processes.
Seamlessly integrated into your existing infrastructure
XPhone fits smoothly into your existing IT environment – without forcing you into the cloud or tying you to a single vendor. Whether Cisco, Mitel or Alcatel-Lucent: your PBX remains, your systems remain – only communication becomes simpler.
At the same time, XPhone bridges the gap between legacy and modern technologies. Whether with a traditional PBX, no PBX at all or a hybrid set-up: you decide how your ICT infrastructure is designed.
Thanks to a Session Border Controller (SBC), migration with XPhone is gradual and non-disruptive, tailored to your individual requirements. You benefit from maximum flexibility: existing systems continue to run reliably, while new components integrate seamlessly. You keep full control over your communications environment whilst enjoying all the advantages of a modern UC solution.
And if today – or tomorrow – you wish to operate entirely without a PBX? XPhone is ready.
Secure UC solution – on-premises or in your private cloud
With XPhone, you decide how and where to deploy: locally in your own data centre or within a private cloud. Your communications data, presence information and call content remain entirely under your control.
XPhone meets all the requirements for secure, transparent and auditable operations. You retain full sovereignty over both infrastructure and data. The entire solution is fully GDPR-compliant.
This makes XPhone particularly suitable for public administrations, municipal IT service providers, critical infrastructures and data-sensitive organisations with stringent compliance needs.
Flexible alignment with your processes
Do you have specific requirements or complex workflows? XPhone Connect is designed to adapt to your organisation – not the other way around. Even complex scenarios and exceptions can be modelled.
Whether custom CRM fields displayed directly in the client, tailored call distribution or dynamic hotline management: XPhone grows with your needs. Your teams no longer need workarounds – they work with a solution that integrates seamlessly into established processes and actively enhances productivity.
XPhone for Channel partners
Are you a system integrator or IT service provider?
Here you will find all the information you need:
XPhone Connect is a brand of the software manufacturer C4B Com For Business AG, based in Germering near Munich.
For more than 25 years we have been developing unified communications solutions tailored to the requirements of the German market and the wider European region.
More than 1 million XPhone licences are currently installed in companies, municipalities and institutions. With around 70 employees at our Germering site, we contribute every day to ensuring that the label Made in Germany once again stands for ingenuity and innovation.
UCC features
to suit your needs
The features of XPhone Connect were not developed in isolation but in close collaboration with our customers and partners. We listen and create solutions that deliver genuine added value. Whether ease of use, deep integration into existing systems or intelligent automation: discover the most popular features of XPhone and find inspiration for how you can transform your communications landscape.
Integration of data from CRM, ERP and more
Modern communication means connecting your communication directly with your most important business tools.
Thanks to deep integration with CRM, ERP or groupware systems, XPhone Connect displays all relevant information immediately during a call: customer name, status, order history, open tasks – directly in the client.
Sales can act immediately, support can provide targeted assistance, and customers feel well looked after.
Hybrid working with softphone on desktop and mobile
Whether in the office, at home or on the move: with the XPhone softphone and mobile app you are fully equipped to work – even without a desk phone. Business chat with colleagues, presence synchronisation and hotline management all work seamlessly both on desktop and via the XPhone app.
Wherever you make a call, your office number remains visible and call quality is preserved. Presence status ensures colleagues always know whether you are in a meeting or available.
AI integration with full data protection
We apply artificial intelligence only where it delivers real added value – without compromising data protection and always in line with the highest compliance standards. For example, in call recording: XPhone converts phone calls into text, particularly relevant for call centres and other telephony-intensive departments.
Manual documentation is no longer required, and all call content is available in a structured format. This enhances customer service, increases team efficiency and provides a transparent basis for analysis and coaching.
Presence and teamwork
Who is available? Who is on a call or in a meeting via MS Teams, Zoom and others? With presence synchronisation, Microsoft Teams integration and the Team Panel, colleagues can see immediately – without having to ask.
With features such as business chat, presence management and screen sharing, a communications channel becomes a true teamwork tool.
Comprehensive UC solution including hotline management
If contact centre solutions are too complex or inflexible for you: with XPhone Connect and the integrated hotline tool TeamDesk you can manage reachability intelligently, intuitively and across locations.
Whether internal helpdesks, central numbers or external hotlines: calls are distributed automatically and efficiently. Agents can log in easily, whether in the office, at home or on the move.
The Analytics business intelligence tool provides all relevant data to optimise reachability. This enables you to deploy resources proactively and handle peak loads effectively. Only when you know exactly when and where bottlenecks occur can you plan staffing optimally and at the same time improve productivity and service quality.
Flexible with the mobile app
With the XPhone Connect mobile app you turn your smartphone into a full extension. Make calls, chat, access contacts, start meetings – everything in one app, always under your business number.
Whether on the train, in a hotel or working from home: you communicate just as comfortably as in the office. Thanks to the softphone you make calls worldwide via Wi-Fi or mobile network.
All contacts from ERP, CRM or Outlook are available on mobile in compliance with data protection – as are presence status, chat history and voicemail. The app integrates seamlessly into your communications infrastructure and supports modern workplace concepts such as Bring Your Own Device, without security risks.
“XPhone Connect can be deployed independently of both the telephone system and end devices. This gives us the flexibility we need – particularly with regard to future investments.”
Tailored solutions for your sector
Whether public administration, industry, skilled trades, healthcare or retail: we understand sector-specific requirements – and have successfully met them many times over.
With 25 years of experience and more than one million licences installed, we can proudly say: nothing is impossible.
XPhone Connect gives you a unified communications platform that fits seamlessly into your IT, supports your processes and delights your users.
Find out how XPhone is used in your sector
Customer success stories
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Carbo
At CARBO Kohlensäurewerke GmbH, every fourth call was lost. The order hotline had become unmanageable. Until the company switched to the hotline management of XPhone Connect.
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Federal City of Bonn
“Our colleagues are practically storming the office right now.” The one being overrun is Stephan Siebert, Head of IT Communications for the City of Bonn. What they are all after: the XPhone Connect Softphone.
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Fraport
To keep Germany’s largest airport running, everything has to work like clockwork. For smooth communication, Fraport AG relies on XPhone Connect.
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GLS
As one of the leading parcel service providers, GLS knows how important efficient communication is. For this, the logistics specialist has placed its trust in the unified communications solution XPhone Connect – and has done so for 15 years.
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KSG Hannover
Sometimes established structures cannot be changed. But connected, modern communication does not have to fail because of them. The example of KSG Hannover proves it.
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KTM Fahrrad
KTM bicycles are sold all over the world. To achieve this, the sales team is constantly on the move. Thanks to XPhone Connect, they remain easily reachable for both customers and colleagues.
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Maurer Gruppe
Maurer Verwaltungs-Holding aims to become the most digitalised craft business in the region. A key part of the digital strategy is to efficiently connect its decentralised structure with XPhone.
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Stadtwerke Saarbrücken
The IT department of Stadtwerke Saarbrücken focuses on three key tasks: ensuring availability, enabling mobile work, and reducing costs. Here is how it succeeds.
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Tirolia Spedition
Tirolia Spedition stands for speed and reliability. To deliver the service customers expect, the company relies on XPhone and a highly flexible IT infrastructure.
Our service for your success
Certified partner network
Looking to implement XPhone? We will connect you with the right system partner in your region – trained, certified and experienced.
Professional Services
XPhone is deeply integrated into your IT infrastructure and, if required, linked with your business processes. Our experienced specialists support you with needs analysis, installation, integration of business applications (such as Salesforce or Microsoft Dynamics) and more.
Vendor Support
We are there for you even during ongoing operations. With our Service Packs you benefit from fast response times, direct support from the manufacturer, regular updates and flexible adjustments – all from a single source.
XPhone at the City of Bonn
“Our users now expect XPhone as a standard workplace tool. A workstation without XPhone is no longer accepted.”
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