Fröhliches Team in modernem Großraumbüro mit lockerer Kommunikation und gemeinsamer Projektarbeit mit Präsenzanzeige, Teamchat und Live-Kommunikation.

Targeted evaluation of call volume

Optimum data overview for maximum accessibility

Clearly structured & data protection compliant

Analytics provides all the data you need to optimise your accessibility.

Because only if you know exactly when bottlenecks occur can you plan your employee deployment optimally.

Clear data. Good decisions.

Telephone availability is a topic that is often discussed emotionally. Thanks to TeamDesk's analytics function, you never have to consult your gut feeling again. Let alone listen to the gut feelings of others. With Analytics, you always have all the data at your fingertips.

In the intuitive web interface, you can see at a glance how many calls reach your department every day. How long callers wait. How many calls are lost and on which days & at what time the loss rate is highest.

With just a few clicks, you can filter the calls by internal/external and by direct calls & hotline calls. Time periods can be flexibly compared. Use comparative data to plan how busy your team needs to be on a bridge day. And deploy your resources in such a way that load peaks are intercepted in a targeted manner.

With the combination of TeamDesk Hotline Management & Analytics, you can optimise your availability effectively and in a targeted manner. And be there for your customers more than ever!

Many Features. Easy to use.

Filter: Hotline & direct calls
Filter: All calls | External | Internal
Filter: All business hours | Inside | Outside
Calls: Total | Answered | Missed
Service level
Average waiting time
Average call time
Average handling time (call duration + wrap-up time)
Waiting time before callers hang up
Heatmap: On which days and at what time were the most calls missed?
Evaluation of call acceptance, availability, call duration & follow-up per employee
Freely definable comparison periods
Near-Live-View
Monitoring groups can be set up across locations, teams and telephone systems.
Intuitive web front end
Excel export

Analyse data.

But safely.

Data analysis and data protection go hand in hand with Analytics. The development of all functions was based on the current GDPR guidelines.

Data is only collected for specific purposes.
No personal data is collected from callers.
Personal data of employees can be deleted at a later date.
Regular deletion of data can be configured
Individual data protection settings can be defined for each team:

Display with names
Anonymised display
No individual evaluation

When changing the data protection settings, all personal data can be anonymised or deleted for each team in accordance with the new data protection setting.
A separate data protection officer for Analytics can be set up in the administration.