No typing in numbers. No searching for contacts.
CTI not only makes communication easier and more efficient. It also ensures a better customer experience.
Small tasks are often the biggest time wasters. For example, when you want to call a business partner and first have to search for their telephone number and then type it in.
The search takes time and the inevitable transposed digits cost nerves. Computer telephony (CTI) saves you both time and nerves.
You control your phone completely with the PC.
Whether you want to take a call, start a call or forward a call: one mouse click is all it takes. You can just as easily pick up calls from colleagues or set up call forwarding.
So you can forget about your phone. What you can forget: a user guide. Thanks to the intuitive user guidance, you always know exactly what to do.
Caller pop-up
The caller pop-up shows you who is waiting at the other end when the first call rings. Answer the call with one click. Don't want to be disturbed right now? Then you can just as easily reject the call or forward it to voicemail.
Perhaps a colleague is the right person to talk to? Then simply select the relevant contact and forward the call directly to the right person.
Pick a call
The phone at the desk next door rings and your colleague is still in a meeting? No problem. Click on the "Pick up call" icon to pick up the call.
The caller pop-up is now displayed on your desktop and you can answer the call or, if necessary, forward it to voicemail or a third colleague.
You decide who can pick up your calls: you can assign the appropriate authorizations to your colleagues directly in the client.
All contacts in quick access
During a conversation with a customer, a question arises that only your colleague can answer. You want to answer the question, but of course want to disturb the customer as little as possible.
No problem. Click on the query icon to open the search window: here you can access any internal or external contact.
You can see directly whether your colleagues are available by phone via the presence status. This means that no call attempt goes unanswered and your customer does not have to wait unnecessarily.
Transfer conversation
The user guidance in XPhone Connect is designed so that you always know exactly what to do.
An example: you want to transfer a caller to a colleague. The caller is waiting on the line and you have the choice: do you want to set up a conference? Transfer the call? Or talk to the caller again because you have already received the information you need from your colleague?
One click is all it takes – and thanks to the talking buttons, you know exactly where.
Hotkey
You can make calls from practically any application using a hotkey. Simply select the desired phone number and enter the predefined key combination. Your client will then start the call.
You can also activate telephone numbers on websites directly: if the numbers are stored as a link, one click is enough. If not, you can use the hotkey again.
Deeply integrated
XPhone integrates seamlessly into your central business applications: you can start calls directly from Microsoft Outlook or HCL Notes as well as from your ERP or CRM system (SAP, Microsoft Dynamics, Salesforce etc.).
Overview of functions
- Dialing, answering, hanging up, rejecting, connecting, forwarding
- Consultation, toggling, conference
- Pick up calls from colleagues
- Toggle then transfer
- Call waiting / second call
- Configuring call forwarding
- Phone numbers as favorites
- Dial keypad with DTMF support
Screen Sharing
Business Chat
Contact Integration
Dashboard
