Communication beyond company boundaries
Do you have business partners with whom you work more closely than with your colleagues?
Then communicating with them should be just as easy.
Thanks to XPhone Federation, you can also chat with external contacts and share your presence status.
Good communication. Good contact.
No company is an island. There are customers for whom you want to be there quickly. And suppliers from whom you regularly need quick answers.
With XPhone, both are easier than ever! Thanks to Federation, you can also chat with external contacts and exchange your presence status.
Your gain? Clear communication, so you never waste time calling into the void again. Not only can you see whether your business partner is currently in a meeting, you can also be automatically informed by XPhone as soon as they are available again. And if it takes longer, a short chat message with a callback request is enough.
Matching made easy.
With XPhone, you only need one thing for the perfect match: the IM address of your contact person. As soon as you create a new contact with an IM address, a federation request* is automatically sent to them. All your contact has to do is confirm the request and you're ready to go!
Federation requests that are sent to you can be found in the client under "Requests". When replying, you can decide
- whether to share your presence status,
- whether you want to transfer your telephony status,
- whether you want to add the contact to a specific contact group.
*The prerequisite is that the requested server accepts the connection request from the XPhone Connect Server.
Approvals & security
- Microsoft Teams
- XPhone Connect (from V8)
- Skype for Business On-Premises
Of course, you decide how and with whom you want to federate. Basically, you can choose between two ways of server-to-server connection:
- Direct Federation: with Direct Federation, static routes to the federation partner are defined.
- Open Federation: with Open Federation, the XPhone server accepts connection requests from the Internet.
No matter what you decide: thanks to MTLS encryption, you are always on the safe side.
XPhone & Teams as a perfect duo
Depending on the task, your employees need different tools: marketing would struggle without graphics software, your service department needs a ticket system and where would sales be without CRM?
The same may apply to your communication solution.
If you use Microsoft Teams company wide, but don't see the point in an expensive landline connection via PSTN , a mixed operation of Teams and XPhone Connect could be the perfect solution for you.
Communication-intensive departments not only benefit from the free connection to the telephone system. But also from functions such as the dashboard, with which all relevant caller data, which is buried deep in the ERP or CRM system, is available directly in the client. Or from TeamDesk, with which you can set up hotlines and ensure optimum availability of sales, service & co.
If you opt for a mixed operation of Microsoft Teams and XPhone Connect, all employees are still part of a common communication solution thanks to Federation.
Your benefit? Every employee gets exactly the software they need for their work.
Screen Sharing
Business Chat
Contact Integration
Dashboard
