Do you often work on the road?
Then you need a tool that is as flexible as you are.
Whether on the train, at the airport, in your home office or in a hotel: with the mobile app, you can communicate just as conveniently on the move as in the office thanks to the softphone.
Maximum mobility
The difference is that you won’t notice any difference: with the XPhone Connect Mobile App for iOS and Android, you can communicate on the go just as comfortably as you do in the office.
Make calls via softphone over Wi-Fi or the mobile network: the person you’re speaking to will only see your company direct dial number. This makes it quick and easy to implement communication concepts such as BYOD (“Bring Your Own Device”).
Do you work in a hotline or a call group? You can handle that conveniently via the mobile app as well. You can not only sign in and out in the app, but also find all the key status information there.
Adjust your presence status or set up call forwarding. That way, you’re always in control of when and how you’re best reached.
Softphone in the app
No matter where your employees are traveling – whether around the world or "just" on the company premises – with the Mobile Softphone they can make calls anywhere using their office extension. Save yourself high telephone costs abroad by making your calls via Wi-Fi. And because every Wi-Fi has an end, we make sure that you can switch seamlessly to your mobile network.
There is also no need to set up a cost-intensive DECT infrastructure: your employees can use either their business or private smartphone instead (bring your own device).
The mobile softphone offers you all the convenience you are familiar with from your office phone. You can forward calls, toggle calls or make a consultation call.
Are you often on the move in the office, sometimes sitting at your desk and sometimes not? Activate the "Parallel ringing" option so that both your desktop client and your smartphone ring and you can decide where you want to take the call.
Hotline management on the go
Does your service team need to be available on the go? No problem. XPhone's complete hotline management is also available in the mobile app.
Employees can log in or out of their hotline or call group via the app.
All important status information is also available in the app:
- Available agents
- Queue
- Longest waiting time, etc.
Don't want to constantly monitor KPIs? You don't have to. Simply receive push notifications when a threshold value is exceeded.
All contacts at hand
Do you want to call a contact from your SAP system while on the move? Or need a customer address from your CRM system? You can use the mobile app to access all databases connected to XPhone Connect on the move: whether ERP, CRM or Outlook.
Meanwhile, the contacts are stored on your server at all times in compliance with data protection regulations: and are therefore not only protected against theft, but also against access by data-hungry apps such as WhatsApp, Facebook & Co.
Information about the availability of your team can be crucial, especially when you are on the move. The presence status allows you to see which of your colleagues is available at any time – and can provide you with the data you need for your presentation to the customer via chat or phone call.
Mobile Chat
Is it too noisy to make a call on the train? Do you have a quick question for a colleague during a customer meeting? Has a co-worker asked to share an important link with you?
There are plenty of reasons to use chat instead of the phone when you’re on the move — provided it can be done securely and in compliance with the GDPR.
In the XPhone app, you can send not only text and images, but also see exactly whether your message has reached the recipient thanks to the “Read” notification. So you don’t miss anything while you’re out and about, new chats can (if you wish) be flagged via push notifications.
You remember: there was that important link your colleague shared. You can always find it again easily, thanks to comprehensive full-text search.
Everything in view
Phone calls, missed calls, voicemails or faxes: in your call journal, you have an overview of all past conversations – and can search the entries flexibly by name, company or phone number.
The filter function gives you maximum visibility, allowing you, for example, to view all hotline calls, voicemails or meetings.
Free download in the App STore
Screen Sharing
Business Chat
Contact Integration
Dashboard
