Fully automated & maximum clarity
With XPhone's intelligent presence management, you always know whether and how you can reach your colleagues.
XPhone not only knows your Outlook or Notes calendar, but also knows whether an employee is on a Microsoft Teams, Webex or Zoom call. If you wish, XPhone will notify you as soon as your desired contact person is available again.
Presence & availability always in view
Do you want to connect an important customer? Or do you need quick feedback from the sales team? With XPhone Connect's clear presence management, you can see at a glance which of your colleagues is available, who is in an appointment, who is on the phone or has activated call forwarding.
Automatic synchronisation with your calendar means your status is always up to date. Call forwarding to a colleague or to the mailbox is also set without your intervention depending on your presence status.
Of course, you can also adjust your status manually – even on the move via the mobile app.
You will see: reliable presence information makes collaboration much easier. And this doesn't just apply to your own colleagues.
Thanks to Federation, you can also share your presence status with external contacts. This way, you will know straight away if your business partner is available – and never waste time making calls that go nowhere.
Presence synchronisation with Microsoft Teams, Zoom, Webex & Co.
Never be disturbed in a meeting again thanks to "MicSynC"
Microsoft Teams
You not only use XPhone Connect, but also Microsoft Teams? No problem. You can set your client to synchronise the telephony and presence status between the two systems.
If XPhone and Teams are used in parallel, both clients recognise when calls are being made in the other. Incoming calls are automatically forwarded to voicemail or a colleague during a Teams meeting. Conversely, no Teams calls are received while an employee is on the phone via XPhone.
Zoom, Slack, Webex & Co.
The better a presence system is networked, the more useful it is for your company. That's why XPhone not only has a solution for Microsoft Teams, but also for Zoom, Slack, Webex & Co.
The basis for this is the so-called "MicSync": XPhone checks whether a communication solution is accessing a user's microphone. If this is the case, the XPhone Client not only displays the appropriate presence status, such as "On the phone (Zoom)", but also automatically sets up call forwarding.
Outlook & Notes
Automatic calendar synchronisation
The key success factor for a company-wide attendance system is simplicity.
Thanks to automatic synchronisation with your Outlook or Notes calendar, the presence status of you and your colleagues is always up to date.
The presence status is not only displayed in the XPhone client, but also in connected applications such as Microsoft Outlook, HCL Notes, CRM or SharePoint.
Flexibly adjust presence status via the app
Your flight is delayed and you arrive at the office later than planned after an appointment with a customer? You can use the mobile app to conveniently adjust your presence status while on the move. This way, your colleagues know immediately when they can expect to see you.
At the same time, you can set or change call forwarding. This ensures that all calls are forwarded to a colleague, to your voicemail or directly to your cell phone during your absence.
Of course, you can also keep an eye on the status of your colleagues via the app – and know who you can reach if necessary.
Info when available
Do you have an urgent question for a colleague who is currently on the phone? Then simply use the "Info when available" function.
Once activated, you will be automatically informed via a pop-up as soon as your colleague is available again. And you can start the call directly from the pop-up with one click.
Set status manually
Of course, you can have your presence status controlled completely automatically. XPhone Connect synchronises directly with your calendar and knows when you are in an appointment or on vacation.
But not every appointment is in the calendar. Are you spontaneously getting together for a meeting? With one click you have adjusted your status – and at the same time set your call forwarding. You can also leave a note for your colleagues and indicate that important customers can be put through, for example.
Maximum overview
The Team-Panel gives you an overview of the availability of entire departments and even the whole company.
Presence and telephony status are clearly summarised so that you can immediately see which of your colleagues is available for you.
Automatic redirection
Your presence status is not only important information for your colleagues. It also controls your call forwarding and thus ensures that your calls never go unanswered.
The presence system can be configured so that different call detour are set depending on the occasion.
For example, your voicemail is automatically activated during an appointment. However, as soon as you are on vacation or away from home, external calls are diverted to the hotline.
Depending on the configuration of the XPhone Server, you can set up your profile templates directly in the XPhone Client and manage your call forwarding flexibly and easily.
Screen Sharing
Business Chat
Contact Integration
Dashboard
