Softphone: Calls without a phone.

A softphone is software that allows you to make calls directly from your computer or smartphone – without a physical phone. It uses Voice over IP (VoIP) to transmit calls over the internet . Softphones offer functions such as call forwarding, conference calls and caller ID.

Softphones offer more flexibility, mobility and integration options. They can be easily integrated into existing systems, are ideal for working from home and reduce hardware and energy costs. They are also ideal for implementing modern workplace concepts such as "flexible seating" or "shared workspaces". Regardless of their workplace, employees always have the same extension number.

Yes, softphones such as XPhone Connect can be seamlessly integrated into traditional PBX systems. This allows companies to benefit from modern communication functions without having to completely replace their existing infrastructure. Hybrid concepts can also be implemented, in which some employees make calls via softphone while others continue to use the desk phone if required or interested.

Modern softphones rely on encrypted voice data transmission (e.g. via SRTP/TLS) to protect conversations from eavesdropping. In combination with secure networks and up-to-date clients, they can also be used in security-critical environments.

Absolutely. Softphones are ideal for decentralised working. Employees can access their office phone number from anywhere (One-Number concept), make calls, set up call forwarding or start video conferences – all via laptop or smartphone.

A stable internet connection, compatible end devices (PC, smartphone, headset) and a VoIP-capable server or PBX are required.

The amount of internet bandwidth required depends, among other things, on which codec the selected softphone is based.

Of course, everyone wants to make calls in HD audio if possible. The question is how this quality is generated. XPhone relies on the OPUS codec for this: it is satisfied with a low bandwidth to deliver HD audio and adapts to the bandwidth at the lower end. Instead of shutting down when the bandwidth is insufficient, the quality is downsampled and the data packets are reduced in size.

A softphone is usually a component of a larger UC solution. UC (Unified Communications) combines various communication channels such as telephony, chat, video and email in one platform. Softphones focus mainly on voice communication.

The costs vary depending on the provider and scope of services. License models are possible (e.g. monthly subscription or one-off purchase). Additional costs may be incurred for hardware (e.g. headsets) or integration services.

The telephone costs for softphones depend on the VoIP provider used and the tariff model. As a rule, companies benefit from lower call costs especially for internal calls or international connections. Calls within the company network (e.g. site networks) are often free of charge.

This depends on the softphone used. Many XPhone customers allow their employees to work from home on a private laptop, for example, from where the employee then accesses the company network via a remote app . This scenario is regularly implemented successfully with XPhone.

If such an operation is planned, the admin should check beforehand whether the desired softphone is capable of tunneling through the audio channel. It is also worth testing the headsets in advance. Not all devices can be connected remotely.

DECT is standard for employees who move around the company premises frequently. But the infrastructure and the devices are expensive. With the softphone, employees can take calls on their cell phone instead of a DECT device .

Central telephony features – the so-called call control functions – such as consultation, forwarding or toggling are available via the softphone. For this to work smoothly, however, the company must ensure seamless Wi-Fi coverage.