Whether in public administration, manufacturing or healthcare:
effective communication should be simple, agile and reliable.
XPhone Connect streamlines your workflows and helps teams stay on track by ensuring information reaches the right place – on any device, from any location and always compliant with data protection regulations.
With features such as smart telephony, hotline management, business chat and presence management, XPhone eliminates barriers and simplifies communication across teams and systems – without added complexity and seamlessly integrated into your existing infrastructure and applications.
bespoke Communication
UCC solutions Tailored to your industry
Automotive Retail
In automotive sales, accessibility is key. We’ll show you how to ensure this with XPhone – and how the right features can help you take your customer service to the next level.
By integrating with dealership or CRM tools, you also streamline your workflows. And thanks to Softphone and Mobile App, your staff can provide full support – even when working from home or on the go.
Construction
Construction projects depend on smooth, efficient collaboration across all trades. A UC solution that supports clear communication across different channels helps keep everything on track .
With XPhone, your team can stay updated on project status and changes in real time – helping to avoid delays, even when colleagues are working off site or across multiple locations.
Education
Hybrid learning, online seminars, distance teaching: education today needs a digital foundation. And not just when it comes to learning models. In areas like administration or curriculum planning, many processes now take place virtually.
XPhone supports schools, universities and training institutions in streamlining workflows and using resources efficiently.
Service Sector
Companies in the service sector often need to adapt quickly to changes in the market. This requires efficient processes that support fast implementation.
XPhone helps simplify communication for example through the integration of telephony and business applications, or by enabling flexible collaboration via Softphone and Mobile App.
Energy Suppliers
More supplier switching and higher demand for personal advice – energy utilites face rising expectations. To meet customer needs while managing time and costs, communication tools must be fit for purpose.
XPhone equips your teams the tools they need to provide reliable service – while supporting flexible working models.
Healthcare
Despite ongoing digitalisation, phone communication remains essential in hospitals and care facilities. A fast, seamless flow of information is central to effective patient care.
At the heart of XPhone Connect: communication designed for healthcare. The UC solution offers telephony tools tailored to the specific needs of hospitals and care providers.
Hospitality
High service expectations, tight competition: the hospitality industry has to deliver. Both front of house and behind the scenes.
The UC solution helps strike that balance: your staff coordinate more efficiently, and response times improve, even during busy periods. With hotline management and smart UC tools you create a reliable experience for guests and teams alike.
Retail
Pricing pressure, complex supply chains and rising customer expectations – the retail and wholesale sector faces the challenge of keeping pace with a digital world while delivering a seamless omnichannel experience.
XPhone’s UC tools help you meet these demands: handle customer enquiries more efficiently and improve service quality in the long term.
Real estate
Whether it’s letting, property management or maintenance: communication is key in the real estate sector.
XPhone helps you optimise your workflows and reduce administrative overhead. With tools like hotline management and the integration of telephony and business applications, you meet strict data protection and compliance requirements with ease.
Finance & Insurance
Security, efficiency and compliance: financial institutions must meet a wide range of regulatory and operational requirements when choosing communication tools.
XPhone Connect supports this across the board
– from telephony integration
to seamless team collaboration.
The UC solution enables secure and efficient processes; both internally and in direct client interactions.
Food & Feed Industry
In food and feed production, every unnecessary ring can mean the difference between smooth operation and downtime. Production managers, quality assurance and logistics teams must be reachable within seconds – even across different sites.
With XPhone Connect, staff have an instant overview of colleagues’ availability, and can reach them via business chat in the Mobile App, even when it’s too noisy on the production line for a phone call.
Public Administration
Improve availability, enhance citizen services, ensure data protection: More than 500 public authorities and municipalities in Germany already rely on XPhone to meet the demands of modern communication – with a UC solution tailored to the needs of the public sector.
XPhone also supports hybrid work and remote models with the right tools. And your data? It stays exactly where it belongs: on your own server.
Logistics & Transport
Digitalisation and smart communication are transforming how goods are stored and delivered.
With new technologies, logistics and transport companies aim to optimise supply chains, prevent downtime and reduce costs.
Unified communications play an important role in this. Discover how XPhone Connect prepares your communication for Logistics 4.0.
Manufacturing
Globalised markets, limited resources, rising energy costs and a shortage of skilled workers: the manufacturing and metal industries face multiple challenges that call for well-considered solutions.
With XPhone, you future-proof your communication while increasing both productivity and efficiency. The UC software integrates seamlessly into your existing IT infrastructure.
Water Utilities
Reliable telephony and communication are essential for water utilities – whether in the field, during service disruptions or in emergency situations.
XPhone Connect ensures your teams have real-time access to contacts and information, no matter where they are. As an on-premises solution, it guarantees maximum data security while supporting smooth day-to-day operations.
IT & Telecommunications
The IT and telecom sectors have long struggled with a shortage of software developers. In the competition for talent, salary is only part of the equation: flexibility is just as important.
With XPhone and its presence management and collaboration tools, you can fully support modern working models and keep your development teams connected.
Driving your business forward
Is your industry not listed?
Get in touch with us – together we’ll find out how XPhone can become your tailored UCC solution.
Industry solutions for Businesses
FAQ
What are the benefits of UC software for companies in my industry?
- Communicate more efficiently | With the UC software XPhone Connect, employees can communicate more effectively with colleagues, customers and partners – helping to boost productivity and customer satisfaction.
- Collaborate more effectively | A UC solution strengthens internal collaboration, connecting staff across different sites and in home offices. Tools such as presence management and business chat foster a sense of teamwork, ensuring knowledge sharing continues even across distances.
- Reduce costs | UC software enables companies to identify and realise savings in telephony and related communication processes.
Which UC features are important for companies in my sector?
- Telephony | Your UC software should provide comprehensive telephony functionality, including fixed-line and mobile calls, call forwarding, conferencing and voicemail. XPhone Connect covers all these requirements.
- Industry-specific integrations | A UC solution should integrate with the key applications and systems used in your sector. XPhone is compatible with a wide range of business applications (see the ISV list for details). Many of these can even be displayed directly in the client dashboard – eliminating the need to switch between apps and making work more efficient.
- Security | UC software should meet high security standards to safeguard company data and communications. As an on-premises solution, XPhone ensures your data stays on your own server.
- Chat | An integrated business chat enables quick, simple communication between employees. Together with Screen-Sharing, XPhone Chat replaces the traditional “over-the-desk” exchange and makes collaboration smoother.
- Collaboration tools | A UC solution should offer a range of collaboration features such as file sharing, co-editing and online meetings. XPhone also provides two-way presence synchronisation with Microsoft Teams. This prevents incoming calls from interrupting while you’re already in a Teams meeting.
Which UC software solution is right for my company?
- Company size and industry | UC software solutions are available for businesses of all sizes and across all sectors. The UC solution XPhone Connect is fully scalable and provides an appropriate solution for organisations ranging from 50 to 5,000 employees.
- Business needs | A UC software solution should match the specific needs of your company, including the number of employees, office locations and applications in use. When choosing the right UC platform, ask yourself: What do we need to connect, and how do our teams work best?
- Budget | The cost of UC software can vary considerably. That’s why it’s important to define your requirements clearly before making a decision. Make sure that you select a solution that balances functionality and investment.
What questions should I ask when choosing UC software for my company?
- Business objectives | What concrete goals should the UC solution help achieve?
- Requirements | Which specific communication needs does my company have (e.g. video conferencing, instant messaging, VoIP, file sharing)?
- Integration | Does the UC software need to integrate with existing systems such as CRM, email, or calendar tools?
- Ease of use | How user-friendly is the software?
- Training | How much employee training will be required?
- Scalability | Can the UC software grow with your business, and how easy is it to add new users?
- Security | What features are offered to protect your data (e.g. encryption, access controls)?
- Data protection & compliance | How does the UC system meet regulatory and compliance requirements?
- Availability & reliability | How stable is the platform, and what measures are in place for emergencies?
- Mobile workforce support | Does the UC software provide tools for employees working remotely or on the move?
- Costs | What are the total costs of ownership, including licences, training and maintenance?
- User adoption | How well is the UC software accepted by employees? Is there a way to gather and act on feedback?
- Future-proofing | Is the UC software at the cutting edge of technology? What is the vendor’s roadmap for updates and innovation?
- Customer support | Which support options are available? How fast and effective is the support?
How can I ensure the security and data protection of my UC solution?
- Strong security features | Choose a UC solution that offers encryption, authentication and access control to protect sensitive data.
- Install updates | Keep your UC solution up to date. Software updates often contain security patches that protect your system from new threats.
- Comprehensive access management | Assign user rights carefully. Employees should only have the permissions required to perform their tasks.
- Regular checks | Review your UC solution regularly for vulnerabilities and confirm that the latest security updates have been applied.
Where can I get a quote for a UC solution?
- Clear and simple | Request a non-binding quote directly.
- Individual needs assessment| In a 15-minute short call, we’ll clarify your specific communication requirements and connect you with a certified partner in your area.
XPhone tools
in action
Get to know the XPhone key features in short video tutorials. These clips will give you a quick overview of the UC solution. We show you how to use XPhone in your organisation and how to future-proof your communication both internally and externally.