Secure Infrastructure for Your Availability
Energy supply is critical to society – and demands reliable communication at all times.
More customer inquiries, higher willingness to switch providers, more personalized products, and more intensive consultations: fail-safe telephony is more essential than ever for utilities.
To handle the workload while saving both time and costs, you need an efficient communication solution for the energy sector – whether as a modern telephone system or as UCC software seamlessly integrated into your existing infrastructure.
With XPhone Connect, utilities stay on top of things – in the control center, in customer service, or on the go in the field. The UCC solution for energy utilities streamlines processes, reduces inquiries, improves reachability, and saves time and costs.
This makes your communication fit for the demands of a sector that must function every single day – under all conditions.
Whether as CTI for energy providers, a tailored Unified Communications platform, or a modern telephony system for municipal utilities, XPhone Connect brings everything together in one solution.
"By switching to XPhone, we were able to save considerable costs. The client is also very intuitive – both for the administrator and for the user. I have to say: our employees no longer want to do without this software."
Cutting Costs with Smarter Communication
Security of supply despite energy shortages, customer satisfaction despite skyrocketing prices, energy transition despite crises: utilities face unprecedented challenges. The pressure to uncover efficiency gains and cost savings without creating disadvantages has never been higher.
A major source of savings often lies in telephony and communication systems. By optimizing these, companies can cut costs across the board – from administration and hardware to call charges.
Unified Communications solutions such as XPhone Connect make this possible. A UC solution integrates voice and data (e.g. from ERP and CRM). With the softphone, telephony takes place directly via the PC; a physical phone is no longer required.
In today’s working world, XPhone makes working from home and on the move easier, even for hotline staff. Thanks to the hotline management integrated into XPhone, customer service across multiple sites becomes simple and intuitive. The result: maximum availability ensures customer satisfaction, while an intuitive, flexible communication system boosts employee satisfaction.
Request an individual quote
Whether you opt for a license purchase or a software subscription, service packs or a tailored integration – we’ll be happy to prepare an individual quote for XPhone Connect.
Why XPhone Connect
- Data protection compliant | XPhone is an on-premises solution. All data (e.g. contacts, chats) is stored on your own server.
- Cost-efficient | XPhone Connect can be
integrated with all major PBXs and numerous cloud PBXs, allowing you to continue using your existing infrastructure.
- Remote work compatible |
Thanks to softphone, mobile app, AnyDevice, meeting function, screen sharing, and presence management, employees can work securely and comfortably from home.
- Hotline management |
With XPhone, hotlines can be set up quickly, easily, and across multiple locations. Employees can participate in the hotline both remotely and from home.
- DECT replacement | Thanks to the one-number concept, employees can use either their business or private smartphone (bring your own device).
- Intuitive to use | The UC solution is designed to be
straightforward
and intuitive for both the IT administrator and the user.
- Proven solution | XPhone is already in use at more than 150 energy utilites. Over 20,000 employees benefit from the UC solution.
- Maximum reachability | With the Team Panel and
works council-compliant presence management, the call center has an overview of all presences and can connect callers in a targeted manner.
- European developer | With XPhone, you benefit not only from 25 years of UC experience, but also rely on a German software developer that tailors its solution to the needs of the European market.
Are you looking for an intuitive and effective communication solution for your company? We will be happy to arrange a no-obligation consultation and outline your personal XPhone scenario directly.
XPhone in use
Application scenarios from practice
Situation | A customer calls the service hotline and wants to report a fault.
Challenge | The customer needs quick assistance, but the agent first has to search for the customer data, as no information about the caller is immediately available.
Solution | Fast access to customer information via the XPhone Dashboard: All key company databases (e.g. SAP R3) can be integrated to provida a complete customer profile the moment a call comes in.
More about the XPhone Dashboard
Situation | Hundreds of calls per day need to be answered and processed. Many calls are forwarded to colleagues or require follow-ups in another department.
Challenge | When manning the hotline, employees are often tied to their desk phone and therefore to the office. In addition, it is not always clear whether a colleague is available for a query. During peak times, some calls may go unanswered.
Solution | XPhone’s intuitive hotline management is easy to administer and can be flexibly scaled to handle peak loads. Teams can quickly self-organize. Thanks to the comprehensive analytics function, supervisors know exactly when peak times occur. With the team overview, hotline staff can immediately see which colleagues are available.
More about hotline management & the team overview
Situation | A technician is on the way to a customer to set up a house connection. Shortly before arrival, he calls to confirm the time of his visit.
Challenge | For reasons of convenience, private smartphones are often used, displaying the personal number. In some cases, WhatsApp is used for quick queries – raising issues of insufficient encryption and data protection.
Solution | XPhone allows employees to make calls from their private smartphone or company mobile using their office extension – avoiding the disclosure of a mobile number (One Number concept). The integrated business chat infrastructure is easy to use, shows presence status, and can also be used for group chats.
More about device-independent telephony & business chat
Situation | In most companies, there is still a desk telephone at every workstation. Because many employees work from home on certain days, they forward their desk phone to their mobile or private landline.
Problem | If the forwarding is forgotten, employees cannot be reached while working from home. Desk phones also cause high costs due to purchase and maintenance.
Solution | Say goodbye to hardware: the softphone, together with a good headset, enables location-independent work at the highest level. Headsets are maintenance-free and are already used in most companies for ergonomic reasons – usually connected to a desk phone. With XPhone, this becomes easier and more cost-efficient. And in the mobile app, UCC features such as call hold, toggling, and forwarding are also available.
More about the softphone
Situation | Employees are not always at their desks. They are often out and about in the office, having spontaneous discussions with colleagues. Many also work from home, and some even on workation.
Problem | With different work locations comes the perception of poor reachability. It becomes difficult to keep track of who is where and when they are available. This results in inefficient staff coordination, limited collaboration, and ultimately a decline in teamwork.
Solution | Remote and hybrid work don’t have to lead to presence issues. XPhone’s presence management provides an automated status update. The “Info when available” function lets employees know as soon as a colleague has time.
More about XPhone presence management
Situation | In view of the shortage of skilled workers, companies are required to offer modern workplace concepts ranging from home office and hybrid working to workation and need technological support to do so.
Problem | An infrastructure that enables mobile working often means high investments in expensive work equipment such as company cell phones for employees or a complex hotline management system that can be used regardless of location.
Solution | XPhone Connect provides the complete package for a highly flexible working environment. With the softphone, hotline management and clear presence management, the line to the other person is never lost - neither internally nor externally. No matter where a user is located: With the softphone in the app, they can always be reached at their office number, make cost-effective calls via Wi-Fi and chat with colleagues in compliance with data protection regulations.
More about the XPhone Mobile App
Most popular
The XPhone UC Tools users love
Hotline management
How satisfied a caller is in the end depends crucially on your availability. The crux of the matter is that solutions for intelligent call distribution are generally not only expensive and complex. Above all, they are isolated solutions that cannot be integrated into corporate communications. With TeamDesk, you get the best of both worlds: intelligent call management that is significantly less complex and expensive than a call center solution, but offers far more than a simple ACD or group call.
Accessibility guarantee
Thanks to AnyDevice (making calls under the office number with any device), you can control any telephone - whether mobile or landline - with your XPhone client. Simply enter the number of the desired device into your client. That's it. With the help of AnyDevice, you can set up your hardware in seconds and without any additional investment in infrastructure. You can see who the caller is from the very first ring. And you can expand the call into a conference or toggle it as required.
Presence management
How can you see whether colleagues are at work? Especially when working from home, it is important to communicate attendances and absences. This is where XPhone Connect's presence management comes in. With the clear presence management, you can see at a glance which colleagues are available, who is in an appointment, on the phone or has activated call forwarding. The automatic calendar synchronization keeps the status up to date.