Where would you like to start: streamlining your internal and external coordination processes? Ensuring seamless communication across multiple locations? Or integrating your telephony effortlessly into existing systems like SAP or Microsoft Dynamics?
With the UC software XPhone Connect, you don’t have to choose. We provide you with the perfect recipe to tackle all these challenges at once — with minimal effort.
Efficient communication solutions for food and feed companies
How to optimise your processes through smarter communication
In the food and animal feed industry, seconds decide between success and standstill. Whether it’s production coordination, quality management or alignment with suppliers – any delay throws the finely tuned production process off balance, with costly consequences.
Especially in an industry that relies on precision, speed and seamless collaboration to keep a well-orchestrated production chain running, traditional communication systems quickly reach their limits.
How do you respond when production problems escalate? When information is lost on site or between locations, and key contacts are unavailable? This is where XPhone Connect comes in.
As an industry-specific UC solution for the food and feed sector, XPhone overcomes communication barriers and simplifies complex processes. It connects your sites, integrates seamlessly with systems such as SAP or Microsoft Dynamics, and offers solutions for hybrid work models – all on a single platform.
WHAT CAN UC SOFTWARE DO?
An industry-specific UCC solution for the food industry improves communication through intelligent call routing, flexible availability and seamless connection to ERP and CRM systems. Find out more about its benefits here.
WHAT CHALLENGE DOES UC MASTER?
Whether it's long waiting times, inefficient coordination between individual locations or information that doesn't get from A to B: Professional UC software removes communication hurdles and optimizes processes. Discover how it supports your processes.
HOW IS A UC SOLUTION INTEGRATED?
It's simple: UC systems can be integrated into existing telephone systems or used as a stand-alone replacement. Server-based and cross-location, they ensure smooth implementation and thus create a standardised communication platform.
One step ahead with morden UC technology
Communication is often underestimated in the food and animal feed industry – until it becomes a bottleneck. However, communication is much more than just the exchange of information. It determines whether teams work together efficiently, supply chains remain transparent and processes can be flexibly adapted to changing requirements.
Modern UC software is not just a tool, but a strategic element for companies that want to survive in a highly competitive market. As the basis for efficient communication in food production, it not only creates technical connections, but also enables knowledge and decisions to be shared in real time. Employees access the same communication channels regardless of location or device, production managers see presence status in real time and suppliers receive quick feedback without losing time.
For food manufacturers, seamless UCC integration with systems such as ERP and CRM creates digital workflows that not only save time, but also empower your teams to act proactively. The goal is not just better coordination, but a corporate culture where efficiency and collaboration shape every process.
"With the hotline management tool TeamDesk, we have professionalised our support. Availability has been improved. And by tracking telephone calls, we were able to better analyse peak times and optimise resource planning."
Why XPhone Connect?
- Hotline management & call groups | XPhone makes it easy to set up internal and external hotlines. Employees can log in from different locations as well as while working from home or on the move via mobile app.
- Maximum availability | With the team overview and works council-compliant presence management, the call center has an overview of all presences and can connect callers in a targeted manner.
- Completely mobile | Thanks to the softphone in the mobile app, employees can also make calls on the move using their business number. Whether visiting suppliers, at trade fairs or on the move between production sites – your teams remain reachable at all times.
- Save costs | XPhone Connect is compatible with numerous telephone systems so that you can continue to use your IT infrastructure.
Flexible expansion | Regardless of whether you want to integrate additional production sites, mobile teams or remote workers: the UC solution for food processing grows flexibly with your company.
- Data protection compliant | As an on-premises solution, XPhone ensures that all data (e.g. contacts, chats) is stored on your own server – 100% GDPR-compliant and secure.
- Proven solution | XPhone Connect is already used by more than 1.2 million users worldwide.
- European developer | With XPhone, you not only benefit from 25 years of UC experience, but also rely on a German software developer that tailors its solution to the needs of the European market.
- Perfectly linked | Access data from your ERP (e.g. SAP) or CRM system directly from the UC software. During a call, you receive relevant information such as delivery status, production details or customer data directly in the client.
- Intuitive to use | Easy to understand for IT administrators and users alike – ensuring a quick introduction of the UC software and maximum benefit in everyday use.
More spice for your communication
Are you looking for an intuitive and effective communication solution for food companies? Benefit from our industry expertise and set up your communication for the future.
We would be happy to advise you. Book a 15-minute appointment now:
Wir sind stolz darauf, so viele großartige Unternehmen aus der Lebensmittel- und Futtermittelindustrie begleiten zu dürfen. Ob in der Molkereiwirtschaft, der Getränkeproduktion oder der Herstellung pflanzlicher Spezialitäten – als maßgeschneidertes Kommunikationssystem für die Lebensmittelindustrie unterstützt XPhone Connect Produzenten dabei, Erreichbarkeit und Effizienz zu maximieren.
XPhone in the food industry
UC software application scenarios for feed and food production
With XPhone Connect, food and feed production companies can optimize their internal and external communication. The focus is on efficiency, flexibility and reliable compliance with regulations. Discover practical examples of how XPhone Connect helps to master everyday challenges in the industry.
Problem | Production managers, quality assurance teams and logistics managers are often not immediately accessible as they are in production, in the laboratory or on the move between plants and warehouses. Delays in communication can have serious consequences - especially when products are involved in which the cold chain plays a central role. Without direct coordination, rapid countermeasures, such as the relocation or immediate dispatch of the affected goods, cannot be initiated in time.
Solution | Whether plant, administration or field service: XPhone Connect ensures that all employees can be reached via a central platform. Even across different departments such as quality assurance, logistics and production.
One-number function: Employees can be reached at a single telephone number regardless of their location - at their desk, in the warehouse or on the move.
Hotline management: By using TeamDesk, the intelligent hotline management tool, no call is lost in departments such as logistics, production or QA. The hotline management system also works on the move.
Presence status: All employees can see who is available in real time and can contact the right person immediately.
More about hotline management and presence management
Problem | A manufacturer of animal feed relies on a regular supply of protein and mineral supplements to ensure the consistent quality of its products. However, due to global supply chain problems, delays or short-term quantity adjustments are becoming increasingly common.
The lack of real-time communication between purchasing, production and suppliers means that raw materials cannot be planned in good time. This can lead to compound feed production being stopped or recipes having to be adjusted at short notice, which in turn has an impact on the nutrient balance of the feed.
Solution | With XPhone Connect, companies can optimize communication with suppliers by coordinating faster with all relevant teams to better manage supply bottlenecks.
Direct escalations & emergency groups: Automatic forwarding of delivery delays to purchasing & production.
Immediate alternative planning: Quick internal coordination via softphone calls to select alternative suppliers or adjust recipes.
ERP integration of real-time data: Purchasing teams can act proactively using the status from the ERP system.
More about ERP integration with XPhone
Problem | In a production facility for poultry feed, an increased mold contamination is detected in a raw material delivery during a routine inspection. However, the information does not reach the production team in time, meaning that batches that have already been processed could potentially be contaminated. Without rapid communication between quality assurance, production and warehouse management, the
Solution | Intelligent routing ensures that alerts are forwarded to specialized alert groups. All relevant call and meeting content is recorded within the TeamDesk groups and stored in the system for auditing and documentation purposes. Furthermore, quality management, production and the warehouse can define immediate measures in spontaneous telephone conferences. A conference can be started spontaneously with just a few clicks and extended to other participants.
More about call routing and telephone conferences
Problem | Large companies manage countless sensitive data. Unsecured communication poses a significant risk to data protection, which could lead to legal consequences.
Solution | XPhone Connect ensures that your communication is secure and compliant with data protection regulations by integrating encrypted connections and a GDPR-compliant infrastructure. Contact data, chats & voicemails are not stored in the cloud. All data is secure & GDPR-compliant on your server.
Get an overview of XPhone Connect
Problem | When companies grow or add new locations, conventional telephone systems quickly reach their limits, leading to high costs and technical challenges.
Solution | XPhone Connect has a modular structure and can be scaled effortlessly. Whether for a few dozen or thousands of users, the system adapts to the company's growth without incurring high costs for new hardware. The option of connecting existing telephone systems and working with any telephone or the mobile app ensures maximum flexibility.
More about the mobile app and device-independent telephony
Request an individual quote
Whether you opt for a license purchase or a software subscription, service packs or a tailored integration – we’ll be happy to prepare an individual quote for XPhone Connect.
less Work, more FLow
COMMUNICATION & business applications perfectly interlinked
SIMPLE INTEGRATION INTO YOUR EXISTING IT
How do you get different locations, systems and departments to mesh like a well-oiled cogwheel? The challenges in the food and animal feed industry are complex: production processes, supply chains and quality controls must be optimally coordinated. Any gap in communication quickly becomes a cost trap.
Modern UC software not only adapts to your IT, but also makes it more efficient. Regardless of whether you have different telephone systems, regional branches or a complex IT ecosystem – unified communications solutions can be seamlessly integrated into existing structures. This allows you to benefit from your existing setup while optimally positioning yourself for future expansions.
SPECIAL REQUIREMENTS? PROFESSIONAL SERVICES
Tailor-made CTI solutions for food processing enable responsive communication directly from ERP & Co. To ensure that your communication system connects with your production and logistics systems in the best possible way and synchronizes data in real time, we develop a tailor-made solution as part of our Professional Services. This leaves no questions unanswered – and no data unused.
Most popular
The XPhone UC Tools users love
Hotline management
How satisfied a caller is in the end depends crucially on your availability. The crux of the matter is that solutions for intelligent call distribution are generally not only expensive and complex. Above all, they are isolated solutions that cannot be integrated into corporate communications. With TeamDesk, you get the best of both worlds: intelligent call management that is significantly less complex and expensive than a call center solution, but offers far more than a simple ACD or group call.
Accessibility guarantee
Thanks to AnyDevice (making calls under the office number with any device), you can control any telephone - whether mobile or landline - with your XPhone client. Simply enter the number of the desired device into your client. That's it. With the help of AnyDevice, you can set up your hardware in seconds and without any additional investment in infrastructure. You can see who the caller is from the very first ring. And you can expand the call into a conference or toggle it as required.
Presence management
How can you see whether colleagues are at work? Especially when working from home, it is important to communicate attendances and absences. This is where XPhone Connect's presence management comes in. With the clear presence management, you can see at a glance which colleagues are available, who is in an appointment, on the phone or has activated call forwarding. The automatic calendar synchronization keeps the status up to date.