Amid the digital revolution, telephone communication remains essential for hospitals and care facilities.
A fast and seamless flow of information is at the heart of every effective patient care. This is where the heartbeat of XPhone Connect lies – a tailor-made UCC all-in-one solution for the demanding daily routines of hospitals and nursing care.
BECAUSE EVERY SECOND COUNTS
Delivering information quickly and accurately to the right places
The right information at the right time: this is the most important requirement for a communication solution in healthcare.
But everyday reality often looks different. Where time is the decisive factor in saving lives, seamless cooperation between different departments within a facility is essential. The prerequisite for this is reliable communication software that enables staff to exchange information optimally and thus ensure efficient processes. This strengthens the responsiveness to patients and relieves doctors, nurses and caregivers in their daily work.
Process optimisation starts with communication
Everyday hospital operations demand immense organisational effort and close coordination between different wards and administration. On top of this comes the essential requirement of being constantly reachable. As an industry-specific communication solution for clinics, hospitals and care facilities, XPhone Connect supports you in meeting these challenges.
The UCC solution for the healthcare sector puts the phone call at the centre of complex communication processes: it optimises call management across different departments of a hospital or care facility. The result? Calls reach the right person immediately, waiting times are reduced and no call is ever lost.
Discover features such as the advanced voicemail system, customised notifications and detailed caller information. This speeds up processes and optimises collaboration for the benefit of both patients and staff. Prepare your facility for the new era of communication. We support you in optimising your communication processes step by step, without disregarding established structures and essential individual solutions.
Complete solution for healthcare communication
The healthcare sector is undergoing profound change. Ongoing digitalisation – driven by national and EU-wide funding initiatives – requires substantial financial investment. New digital solutions must be integrated into existing IT systems. At the same time, strict data protection and cybersecurity regulations such as GDPR and the NIS2 Directive play a decisive role in safeguarding patient data.
Although the challenges are enormous, digitalisation in healthcare holds great potential. Through technological innovation and optimised processes, employees can be relieved in the long term and patients can be cared for more effectively. Supporting you in this transformation: the communication software XPhone Connect.
With the telephony solution, you
build on your existing communication infrastructure
and make it future-ready. You decide which of XPhone's numerous features are relevant for your facility: from basic telephony functions such as forwarding, holding or toggling, to fax and voicemail , through to intuitive hotline management or the use of the softphone in the mobile app.
With XPhone, you can integrate your proven CRM and ERP systems: thanks to the XPhone Dashboard, you have all relevant patient data directly at hand in the telephone client,
supported by CTI features for hospitals, you can provide fast and targeted assistance.
As an on-premises solution, XPhone meets the highest data protection requirements: all data remains on your own server.
Why XPhone Connect
- Maximum availability |
With the team overview and GDPR-compliant presence management, the call centre has all availabilities in view and can connect callers directly to the right contact.
- Data protection-compliant | XPhone is an on-premises solution. All data (e.g. contacts, chats) is stored on your own server.
- Hotline management with analytics |
Be there for patients and relatives even on the go and across multiple sites: XPhone includes hotline management (TeamDesk), which can be used both for remote work and on mobile devices.
- Intuitive to use |
The UC solution is designed to be simple and intuitive for both IT administrators and end users.
- From fax to softphone mobile | XPhone bridges the analogue and digital worlds. For example, the classic fax machine is replaced by a virtual fax – digital, secure and GDPR-compliant.
- Save costs |
Whether a small care facility or a hospital group – XPhone can be flexibly connected to a wide range of telephone systems, allowing you to continue using your existing infrastructure.
- Proven solution |
XPhone is already in use at more than 100 hospitals and care facilities. Around 3,800 employees benefit from the UC solution.
- European developer |
With XPhone, you not only draw on 25 years of UC expertise, but also rely on a German developer that tailors its solution to the needs of the European healthcare system.
- Completely mobile |
Thanks to the mobile app, staff can use their business or private smartphone (bring your own device) under their office extension – across the entire building and on the move.
- Remote work compatible | With industry-specific UCC features such as softphone, mobile app, hotline tool, chat and presence management, employees can work effectively and transparently when working remotely.
Request an individual quote
Whether you opt for a license purchase or a software subscription, service packs or a tailored integration – we’ll be happy to prepare an individual quote for XPhone Connect.
Bringing digital transformation & everyday clinical practice together
The telephony solution plays a crucial role for hospitals and healthcare facilities. It is at the heart of effective and efficient communication and helps to achieve digital transformation without jeopardizing established processes in hospitals and care facilities.
XPhone Connect has these specific features for you:
Optimise availability & relieve staff
More time for patient care
Staff is a coveted commodity and the shortage of skilled workers poses major challenges for the healthcare sector. Hospitals and care facilities have been struggling with scarce resources for years, while the number of patients and people in need of care continues to rise.
XPhone Connect addresses this challenge from a technological perspective. The communication software ensures telephone availability and, through targeted features, removes barriers to communication – saving both time and costs. Efficient hotline operations with TeamDesk minimise the workload for both administrators and users. Presence management integrates telephony with the calendar. The team overview immediately shows which colleagues are available.
With the One Number concept from XPhone, employees can always be reached under their extension – regardless of the device. They can choose to make calls via their desk phone, mobile phone, or directly on their PC using the Softphone, directly via the PC.
In the end, a modern communication solution can relieve staff and free up valuable time – time that can be invested where it matters most: in patient care.
XPhone in use
Real-World Use Cases
Situation | The organisation of colleagues' contact data is currently often done analogously in loose-leaf binders or Excel spreadsheets.
Problem | The effort required to update and maintain the data is high. The search is slow and error-prone, which leads to problems especially in emergencies and under time pressure.
Solution | With the team overview, XPhone offers an intuitive overview of all departments and colleagues in one interface and shows their telephone availability at a glance. Thanks to the flexible search function, the contact person you are looking for can be found in seconds, even in large facilities. The team panel can be used to connect calls directly, pick calls or start calls, conferences and chats. Individual views and favorites are possible.
More about the team overview
Situation | Hospitals use the hospital information system (HIS) for medical and administrative data. HIS is intended to organise hospital processes and improve internal communication between employees.
Problem | Notes are often written on slips of paper that get lost and cannot be viewed by everyone. In addition, the interface between telephony and HIS is often missing, making work cumbersome and difficult.
Solution | XPhone connects the existing databases such as HIS and thus enables a simple and fast contact search. In the XPhone Dashboard, important data from the connected systems can be displayed directly in the XPhone Client, which is relevant and therefore does not have to be laboriously searched for.
More about the XPhone Dashboard
Situation | Hundreds of external calls reach a hospital's switchboard every day. The central number is also often dialed in emergencies. However, it is difficult to estimate whether calls are lost or whether the switchboard is sufficiently manned.
Problem | Availability is an important factor, which at best "only" represents a quality deficit, but at worst endangers the health of patients.
Solution | XPhone offers intuitive hotline management with extensive analysis functions, automatic distribution of calls or segmentation of incoming calls and intuitive operation for switchboard staff.
More about hotline management
Situation | A colleague often needs to be informed spontaneously. However, it is not always clear where they are or whether they are currently undergoing treatment, in a meeting or otherwise unavailable.
Problem | Notes and reminders are easily lost and with them important information. It is not clear when a colleague is available again or whether a deputy should be informed immediately.
Solution | A clear list of the presence of all colleagues provides a quick overview and enables direct forwarding. The reminder function in the client is the perfect notepad. The "Info when available" function informs you when a colleague can be called or contacted again.
More about presence management
Situation | Nothing wastes more time than an unanswered call. If a colleague does not answer their phone, this means more time for the person they are talking to, but also for the employee at the switchboard.
Problem | Because the employee often has no information about when their colleague will be available again, they put the call on hold, for example. This prevents them from working purposefully and efficiently and informing patients etc. quickly.
Solution | XPhone's intelligent voicemail is based on the presence status. Announcements can be created individually or with ready-made text modules. Operation is intuitive.
More about XPhone Voicemail
Are you looking for an intuitive and effective communication solution for your facility?
Benefit from our industry expertise in the healthcare and nursing sector and future-proof your communication. We will be happy to advise you:
More than just theory
The same, yet different: in hospitals, doctors, nurses and caregivers encounter patients with recurring conditions. But every body is different, every person unique. Technical equipment and diagnostic procedures are only one side. On the other are psychological aspects, empathy and personal care. Health is as multifaceted as life itself.
In the communication of a healthcare facility, both a stable framework and a high degree of individuality are required.
XPhone Connect offers exactly this mix. The functions and features of the unified communications software for healthcare form a solid foundation on which reliable communication can be built.
But XPhone is also highly customisable and can be adapted to specific needs and existing IT infrastructures. As a hospital’s infrastructure evolves, XPhone can likewise be adapted to new conditions. The software, therefore, offers far more than just theory. Give it a try!
On the way to the smart hospital
Internet of Things, big data, artificial intelligence: a smart hospital integrates advanced technologies to increase the efficiency, accuracy and quality of healthcare. These technologies optimise hospital operations by automating processes, improving diagnoses, using resources efficiently and personalising patient care.
The development of a hospital into a smart hospital requires the gradual implementation of modern technologies. This includes the introduction of networked medical devices, electronic patient records, telemedicine for remote monitoring and consultation, as well as the use of algorithms for diagnoses and prognoses.
However, data protection and security of patient data are of paramount importance, as new technologies often process sensitive information. In addition, the cost of introducing and maintaining the technologies is an obstacle, especially for smaller facilities.
In the area of communication, XPhone manages the transformation without completely overturning your existing structures and thus saves enormous costs. As a secure on-premises solution for the healthcare sector, XPhone also meets the highest requirements for IT security and data protection: all data from connected systems such as HIS is stored on your server in compliance with data protection regulations.
Most popular
The XPhone UC Tools users love
Hotline management
How satisfied a caller is in the end depends crucially on your availability. The crux of the matter is that solutions for intelligent call distribution are generally not only expensive and complex. Above all, they are isolated solutions that cannot be integrated into corporate communications. With TeamDesk, you get the best of both worlds: intelligent call management that is significantly less complex and expensive than a call center solution, but offers far more than a simple ACD or group call.
Accessibility guarantee
Thanks to AnyDevice (making calls under the office number with any device), you can control any telephone - whether mobile or landline - with your XPhone client. Simply enter the number of the desired device into your client. That's it. With the help of AnyDevice, you can set up your hardware in seconds and without any additional investment in infrastructure. You can see who the caller is from the very first ring. And you can expand the call into a conference or toggle it as required.
Presence management
How can you see whether colleagues are at work? Especially when working from home, it is important to communicate attendances and absences. This is where XPhone Connect's presence management comes in. With the clear presence management, you can see at a glance which colleagues are available, who is in an appointment, on the phone or has activated call forwarding. The automatic calendar synchronization keeps the status up to date.