Whether managing large residential complexes, coordinating facility staff, or supporting tenants – seamless communication is the key to efficiency and customer satisfaction. XPhone Connect ensures that teams stay connected, calls are handled professionally, and no critical information is lost. With a single UC platform, real estate professionals benefit from greater efficiency, lower costs, and a consistently reliable communication process – far beyond traditional telephony.
Optimised telephony and workflow integration for real estate
Stay competitive with UC software
The real estate sector is under immense pressure to modernise. Rising construction costs, tighter financing conditions, and stricter Environmental, Social and Governance (ESG) requirements are forcing companies to adapt quickly. In particular, optimising communication and integrating modern technologies offer huge potential to strengthen competitiveness in a sustainable way. This is precisely where XPhone Connect comes in – with a digital communication solution for real estate companies that works seamlessly, securely, and independent of location.
WHAT DOES UCC SOFTWARE OFFER REAL ESTATE COMPANIES?
UC solutions such as XPhone Connect optimise communication through efficient call routing, mobile availabilty and seamless integration of CTI in property management software as well as ERP and CRM systems. Get an overview of all the benefits here:
WHAT PROBLEMS CAN UC SOLVE?
Unified communications software solves problems such as long waiting times, inefficient collaboration across locations, lost call data and high communication costs. How can it do this? We'll show you here:
HOW DO I INTEGRATE UC SOFTWARE?
XPhone can either be connected to existing telephone systems or replace them entirely. Set-up is server-based and works across multiple sites. Find more information on communication integration here:
Why XPhone Connect
- Hotline management & call groups | XPhone makes it easy to set up internal and external hotlines. Employees can log in from different locations as well as when working from home or on the move via mobile app.
- Maximum availability | With the team overview and
works council-compliant presence management , the switchboard has
all staff availabilities in view
and can connect callers in a targeted manner.
- Completely mobile | Thanks to the softphone in the XPhone app, employees can make business calls on the move using their business number
from any device.
- Save costs | XPhone Connect is compatible with numerous telephone systems, allowing you to continue using your IT infrastructure.
- Flexibly scalable | XPhone can be expanded flexibly to cover additional employees, remote workplaces or sites.
- Data protection compliant | XPhone is an on-premises solution. All data (e.g. contacts, chats) is stored on your own server.
- Proven solution | XPhone Connect is already used by more than 1.2 million users worldwide.
- European developer | With XPhone, you not only benefit from 25 years of UC experience, but also rely on a German software developer that tailors its solution to the needs of the European market.
- Perfectly connected | With XPhone, you can access data from the CRM or ERP. Callers are identified on the first ring and relevant data is displayed directly in the client.
- Intuitive to use | The UC solution is designed to be uncomplicated and intuitive for both the IT administrator and the user.
Communication as a door opener
Are you looking for seamless integration of CTI into your real estate management software? As an industry-specific communication solution for the real estate industry, XPhone does just that – and more.
Let's talk without obligation and analyse your individual needs:
These real estate companies are already successfully using XPhone Connect
Problem solving with XPhone in the real estate industry
Real-World Use Cases
Problem | n large real estate companies, many departments and external partners (such as caretakers, tradespeople, or prospective tenants) are involved. Employees are often on the move, which makes them difficult to reach. Traditional communication systems frequently make it hard to process enquiries efficiently, leading to communication gaps.
Solution | XPhone Connect offers a One Number concept that allows employees to be reachable under a single number, whether in the office, working from home, or on the go – regardless of whether they use a desk phone, softphone, or mobile device. This ensures seamless availability across all locations, significantly speeds up enquiry handling, and improves customer service.
More about softphone and One Number
Problem | Large real estate companies receive a high volume of calls every day – from tenants to service providers. This often results in long waiting times and dissatisfied callers, damaging the company’s reputation.
Solution | The hotline management tool enables intelligent call routing, distributing calls more efficiently across the team – regardless of location. With different distribution strategies and queue functions, calls can be managed intelligently. The integrated BI tool provides key performance metrics, such as waiting times and peak loads, enabling optimal staff resource planning.
More about hotline management and call analytics
Problem | In the busy day-to-day of a real estate company, important information is often lost, calls are not properly documented, and cannot be tracked later.
Solution | The XPhone Connect call history records all calls seamlessly within the client. Through integration with ERP and CRM systems, employees can see who is calling from the very first ring. XPhone can also integrate official telephone directories directly into the XPhone Connect Directory interface. This means that million official contact records are matched with callers and displayed by name.
More about the call history and contact data connection
Problem | Large real estate companies manage sensitive data such as tenant information, contracts, and financial details. Unsecured communication poses a significant data protection risk, potentially leading to legal consequences.
Solution | XPhone Connect ensures secure and GDPR-compliant communication by integrating encrypted connections and an on-premises infrastructure. Contacts, chats, and voicemails are not stored in the cloud. All data remains safe and GDPR-compliant on your own server.
Get an overview of XPhone Connect
Problem | When real estate companies expand or add new locations, traditional telephony systems quickly reach their limits – resulting in high costs and technical challenges.
Solution | XPhone Connect is modular and can be scaled effortlessly. Whether for a few dozen or thousands of users, the system adapts to business growth without incurring high hardware costs. The ability to integrate existing PBX systems and work with any phones or the mobile app ensures maximum flexibility.
More about the mobile app and device-independent calling
Request an individual quote
Whether you opt for a license purchase or a software subscription, service packs or a tailored integration – we’ll be happy to prepare an individual quote for XPhone Connect.
Process optimisation starts with communication
Business applications and infrastructure seamlessly integrated
SIMPLE INTEGRATION INTO YOUR EXISTING IT
In the real estate industry, business processes are often as diverse as the projects themselves. Whether managing rental properties, customer inquiries or construction management – an efficient digital communication solution must be flexible and adaptable in order to meet the individual requirements of your IT infrastructure.
XPhone Connect fits seamlessly into existing structures. The UC solution can be easily connected to various telephone systems at different locations. Ideal for companies that have regional branches or a heterogeneous technology ecosystem. This allows you to use your existing investments as well as easily implement future expansions.
THE LINK TO YOUR REAL ESTATE MANAGEMENT SYSTEMS
In the real estate industry, efficient access to customer and project data is crucial. However, relevant systems such as ERP or CRM are often only inadequately connected to the communication systems or not connected at all. This leads to a high administrative burden, as information has to be compiled manually and is easily lost.
XPhone Connect integrates your communication seamlessly with your central real estate management systems, CRM or ERP solutions. Whether contract data, maintenance requests or real estate projects – the UC client offers you a comprehensive caller pop-up (dashboard) with all relevant information during a call. Regardless of whether you use SAP, Salesforce or Microsoft Dynamics 365, you get a quick overview. This allows you to manage tenants, investors and business partners more efficiently.
SPECIAL PROPERTY MANAGEMENT SOFTWARE? SPECIAL CTI INTEGRATION:
Do you need more in-depth integration? As part of our Professional Services, we are happy to develop a tailor-made solution that transfers caller data from XPhone directly into your CRM or real estate management system. This ensures smooth synchronisation of data in real time so that you are always up to date and do not have to manually update any information.
Most popular
The XPhone UC Tools users love
Hotline management
How satisfied a caller is in the end depends crucially on your availability. The crux of the matter is that solutions for intelligent call distribution are generally not only expensive and complex. Above all, they are isolated solutions that cannot be integrated into corporate communications. With TeamDesk, you get the best of both worlds: intelligent call management that is significantly less complex and expensive than a call center solution, but offers far more than a simple ACD or group call.
Accessibility guarantee
Thanks to AnyDevice (making calls under the office number with any device), you can control any telephone - whether mobile or landline - with your XPhone client. Simply enter the number of the desired device into your client. That's it. With the help of AnyDevice, you can set up your hardware in seconds and without any additional investment in infrastructure. You can see who the caller is from the very first ring. And you can expand the call into a conference or toggle it as required.
Presence management
How can you see whether colleagues are at work? Especially when working from home, it is important to communicate attendances and absences. This is where XPhone Connect's presence management comes in. With the clear presence management, you can see at a glance which colleagues are available, who is in an appointment, on the phone or has activated call forwarding. The automatic calendar synchronization keeps the status up to date.