XPhone Connect - your integration platform for modern business communication
Whether it's CRM & ERP, collaboration tools or different telephone systems: XPhone Connect integrates your IT infrastructure into a central communication solution. For smooth workflows, automated processes and efficient business communication.
Good communication doesn’t just connect people – it connects systems. That’s why XPhone Connect is anything but a stand-alone island. Quite the opposite: our Unified Communications platform plugs in exactly where you work – in your CRM, ERP, email client or telephony system. Whether Softphone or hardware, Microsoft Teams or SAP: our integrations ensure all components of your IT environment play seamlessly together. No data silos. No detours. Just maximum benefit for IT administrators and users alike.
What can be integrated with XPhone?
How XPhone connects your systems
Integration with XPhone doesn’t mean “it can be hooked up somehow”. It means: “it fits together perfectly and delivers the right data at the right moment.” Whether calendar, presence, customer data or hardware – XPhone brings together everything that matters for your communication.
What that means in everyday life:
- You can see who is calling on the first ring - including CRM information
- You can see individual information such as delivery dates or outstanding invoices in the telephone client
- You start calls directly from your application (SAP, Salesforce, Microsoft Dynamics, etc.)
- Your availability is automatically coordinated with Outlook and Microsoft Teams
- Headsets, Busylights and conference systems are fully connected
Many interfaces to well-known applications such as SAP, Salesforce or Outlook are already included as standard. For everything beyond this, our Professional Services offer customized connections, e.g. to industry-specific CRMs or individual systems.
The benefits of integration
Efficient workflows
Direct integration with your core business applications ensures staff can communicate without media breaks.
Centralised contacts
All contacts are accessible via flexible free-text search – both at the desk and on the go with the Mobile App.
Data protection
No worries about data privacy: all your data stays secure on your own server and fully GDPR-compliant.
Software compatible with XPhone
ERP, CRM & groupware – where your data lives
XPhone Connect integrates seamlessly with leading software solutions: from SAP and Salesforce to Microsoft Outlook. Every employee always has access to up-to-date and reliable data (also on the mobile app), and callers are identified instantly.
Here you’ll find an overview of the software products that can be combined with XPhone Connect.
Pro tip: If your software isn’t listed, it can usually be connected via CSV or ODBC export. This means you’ll still benefit from free-text search and caller identification.
Hardware compatible with XPhone
From headset to conference phone – everything on reception
The name XPhone Connect says it all: connect, integrate, work together seamlessly. That applies not just to software but also to hardware.
That’s why XPhone is fully compatible with leading headsets from Jabra, Yealink and Poly. Audio quality is essential for any communication solution – and our presence management integrates with headsets and busylights to ensure everyone knows who’s available.
We’ve compiled a list of compatible hardware products for you.
Microsoft Teams & XPhone
Presence sync that makes the difference
How does the link between Microsoft Teams and XPhone work? Thanks to bidirectional presence synchronisation, XPhone automatically detects when a user is in a Teams meeting – and prevents incoming calls during that time. At the same time, XPhone updates the user’s presence status in Teams.
The result: intelligently managed, interruption-free communication – including smart call forwarding.
Learn more about how XPhone and Microsoft Teams work together.
TAPI server & third-party systems
The bridge to specialist software
sing industry solutions or your own CRM? No problem. With our TAPI server, you can easily connect them to XPhone – for click-to-dial, journal integration and more.
