Stay ahead with tailored customer care.
The CRM system CATCH is the central working medium in many car dealerships. With the unified communications software XPhone Connect, car dealers can now also integrate customer communication into CATCH. Including a complete call history and with direct access to the appropriate CATCH data record - for every call.
To stay in the fast lane in the battle for customers, PS - namely personalized services - are crucial! The combination of CATCH & XPhone offers you exactly that. While CATCH summarizes all customer data, XPhone ensures that communication and the CRM system go hand in hand.
Time savings for customer advisors & customers
Good customer service is characterized above all by its communication. Nevertheless, customer data and telephony are separate worlds in most companies.
With the UC software XPhone Connect you can overcome this separation. What do you gain? Massive time savings for your employees as well as for your customers. And a huge advantage in terms of service.
By connecting XPhone and CATCH, every caller is identified on the basis of CATCH data on the first ring. When the employee answers the call, the appropriate CATCH data record for the customer opens automatically . Without any time-consuming searches. The customer advisor has all the customer data directly to hand. The customer can be addressed personally and served much faster.
The complete call history is saved directly in CATCH. Even if a call is missed, a lead is created directly in CATCH.
Use XPhone's integrated hotline management to optimally distribute incoming calls to your service team (including analytics function for evaluating loss rates and peak loads).
Personalised dealership service with XPhone
Good service means being able to help a customer quickly and competently. This is possible with XPhone Connect. A customer advisor sees the caller's name on the first ring and can greet them by name.
As soon as an employee answers the call, CATCH opens. Thanks to the link, all information is available in the shortest possible time . This makes personal support possible.
For example, an employee can see which vehicle the caller has purchased. Due dates such as customer service or MOT are also immediately visible. Thanks to the knowledge advantage , service can be raised to the next level without the need for large investments.
How to benefit from CRM phone integration
- Efficient call management: All incoming and outgoing calls are automatically recorded in the CRM, enabling a complete call history. Missed calls are also recorded in CATCH.
- Improved customer service: By accessing customer information during the call, employees can provide personalized service.
- Automated call logging: Manual entry is eliminated as call data is automatically recorded in the CRM, saving time and reducing errors.
- Targeted marketing campaigns: The CRM can analyze call data and provide insights that can be used to optimize marketing strategies and targeting.
- Increased productivity: Employees can work more efficiently as they spend less time on manual data entry and more time on direct customer contact.
- Opportunity tracking: Call activity can be linked directly to opportunities, leading to a better understanding of the sales cycle and a higher close rate.
- Maximum availability: Use the XPhone softphone and mobile app to ensure that your employees can be reached anywhere on the premises.