Improve customer service sustainably with XPhone
For car dealerships, effective communication is crucial to the success of the business. But all too often, business applications and telephony are isolated areas. With XPhone Connect UC software, you can overcome this separation. By strongly integrating communication with your dealer management system (DMS) , you optimize your workflows and improve the customer experience.
Thanks to XPhone, your employees always have all the relevant CROSS data to hand for every customer call.
We will show you how you can optimize customer satisfaction and create a competitive advantage for your dealership through more efficient communication with XPhone.
How to link the UC solution XPhone with CROSS
- A customer advisor is shown the name of the caller on the first ring and can greet them personally.
- In the XPhone Dashboard, an employee sees the most important information about the customer as soon as the call is answered.
- The dashboard in the XPhone Client can be customized . You decide which information from CROSS should be displayed in the XPhone Client.
- Team-specific dashboards: Does your sales department need different data than accounting? No problem. You can design a separate dashboard for each team .
- A customer advisor therefore hasall relevant customer information immediatelyto hand and can help the customer more quickly and specifically.
Integrated hotline management & CROSS
The UC software XPhone also offers integrated hotline management. With "TeamDesk" you can distribute calls optimally to your service team. For example, you can offer different hotlines for business and private customers. Your employees already know how to categorize the customer based on the hotline selected. If required, employees can also take hotline calls from their home office or via a mobile app.
In addition to efficient call routing, the hotline management tool also offers an analysis function: this allows you to identify loss rates and peak loads at a glance and increase your availability in a targeted manner.
The advantages of XPhone for car dealers
- Smooth integration: By linking XPhone with the dealer management system CROSS, communication and customer data management in your VW dealership go hand in hand.
- Efficient communication: With XPhone you can manage calls, chats and other communication channels centrally. Caller identification saves both employees and customers a lot of time. The era of having to spell out names on the phone is now a thing of the past.
- Optimized workflows: Your employees have all relevant customer data at their fingertips from the first ring - without the need for lengthy searches.
- Improved customer experience: A good overview of all relevant customer data is the prerequisite for responding individually to their needs and thus offering an optimal service.
- Competitive advantage: By using modern communication technologies such as XPhone, you stand out from your competitors and strengthen your position in the market.
- Flexible expansion options: From professional voicemail to intelligent call distribution - XPhone adapts to your requirements. The softphone in the mobile app is particularly interesting for car dealerships. This means that employees can always be reached at their office extension throughout the premises.