Your tools out of sync? XPhone Connect gets them working together.
From quotation to delivery – your ERP holds everything you need to know about customers, products and processes.
XPhone Connect brings this knowledge exactly where it matters most: into the conversation. Whether it’s click-to-dial straight from the ERP interface, automatic display of order status during a call, or smart dashboards for sales and service – XPhone integrates seamlessly into your workflows.
The result: faster response times, improved customer service and less workload for your employees. And the best part: the connection works without any system breaks – via API, standard interfaces or tailored connectors.
With the integration of XPhone Connect in Abas ERP, your corporate communication is seamlessly integrated into the business processes. Incoming calls are automatically recognized and the XPhone Dashboard directly displays relevant information such as customer master data, open orders or current projects - even before the call is answered. Thanks to the seamless connection, employees can start calls directly from Abas ERP and use all telephony functions efficiently. With the XPhone Mobile App, you also have access to all important contact data on the move, so that you are always able to provide information.
Automatic caller identification based on contact data from Abas ERP
Display of ERP information such as customer master data and open orders in the XPhone dashboard before the call is answered
Direct call control and logging within Abas ERP
When the phone rings, XPhone Connect delivers the decisive facts from Infor COM - even before someone picks up. Whether delivery status, customer conditions or the current order value: all relevant information is directly available in the XPhone Dashboard. This not only saves time, but also makes your communication more targeted, well-founded and professional. Calls can be started and documented from Infor and assigned to the appropriate customer or process. And thanks to the mobile app, these functions are always at hand, even when on the move - ideal for sales, technology or field service.
Dynamic caller identification with display of order status, payment terms and customer classification from Infor COM Immediate access to ERP core information in the XPhone dashboard for call optimization Recording and tracking of call activities directly in the ERP system
With XPhone Connect you can make calls directly from Business Central without having to type in numbers. Callers are recognized automatically and relevant data is displayed immediately. Thanks to the mobile connection, you always have your Business Central contacts to hand - whether on your PC, smartphone or system phone.
XPhone Connect is deeply integrated into your Microsoft Dynamics 365 Business Central and guarantees more convenience and sustainable time savings: thanks to Computer Telephony Integration (CTI), you can make calls or send faxes directly from Microsoft Dynamics 365 Business Central.
All Business Central contacts are available to you in the XPhone Client in a flexible free text search. Incoming callers are not only identified: you can also display virtually any information stored in Dynamics about the caller in the XPhone Dashboard . Precisely tailored to your needs.
With XPhone you have access to your Business Central contacts everywhere. Whether via smartphone, system telephone, intranet or various other LDAP-enabled applications & systems: every contact is now just a click away. Your data is stored on your server in compliance with GDPR at all times.
Live caller ID with access to invoices, orders and customer history from Business Central
One-click calls without entering numbers from Business Central
Mobile access to Business Central contacts
Logging of calls directly within the ERP interface
High-performance contact data search
* Only possible in use with CSV or a customer-specific ODBC interface.
The combination of XPhone Connect with Myfactory creates an end-to-end digital communication solution for medium-sized companies. When a call is made, XPhone automatically identifies the call partner and displays relevant ERP data such as payment status, order situation or contact persons from merchandise management directly in the dashboard. This allows your employees to maintain an overview at all times - without having to switch interfaces. The XPhone mobile app ensures that all contacts and information are also available outside the office.
Real-time caller identification with access to debtor information, order details and contact persons Direct display of commercial data from Myfactory in the XPhone dashboard for call support Integration of call notes and activities directly into the customer context of the ERP solution
XPhone Connect and the Proalpha ERP connect to your company's communication center. Incoming calls are automatically recognized and the XPhone Dashboard displays relevant information such as customer master data, open orders or current projects directly - even before the call is answered.
Thanks to the seamless connection, employees can start calls directly from Proalpha and use all telephony functions efficiently. The XPhone Mobile App also gives you access to all important contact data when you are on the move, so that you are always able to provide information.
Automatic caller identification based on contact data from Proalpha
Display of ERP information such as customer master data and open orders in the XPhone dashboard before the call is accepted
Direct calls as well as call control and logging within Proalpha
Presence management display of availability
Intelligent voicemail system with time & presence-controlled announcements
In combination with XPhone Connect, this becomes a smart communication solution: when calls are received, XPhone automatically displays suitable master data from the ERP system (customer number, open orders, payment target, etc.) directly in the user cockpit.
Employees can start actions in Sage ERP with just one click via app links - for example, a new order, invoice details or order history. Teams from sales, warehouse or accounting benefit from efficient caller identification and quick access to relevant business information, which significantly streamlines workflows and reduces errors.
Integration of customer data and contact persons in the XPhone user interface
Display of ERP information for incoming and outgoing calls
Transfer of call notes for further processing in the ERP
When customers call, time is of the essence. XPhone Connect, in conjunction with SAP Business One, quickly provides decisive answers. Employees see central ERP data such as quotations, open items or current orders in the XPhone client . No tedious looking up, no delays, immediately on topic.
Sales opportunities can also be created directly in the system from the call - without switching systems or duplicate data maintenance. With the XPhone mobile app , customer information is always at hand - in the warehouse, on the factory premises or at an external appointment.
Immediate caller identification with display of relevant SAP data such as documents, customer status or contact persons
Direct call control, call history and note function within the SAP interface
Mobile access to Business One contacts and processes
SAP is more than just an application: In many companies, the ERP software is the heart of the IT landscape. This makes deep integration of SAP into communication all the more important. XPhone enables you to link SAP with all communication channels - whether telephone, fax or e-mail.
With Computer Telephony Integration (CTI), calls can bestarted directly from SAP - without the hassle of typing in the number. Every incoming caller recorded in SAP is displayed directly with all the relevant SAP data, so you have all the information you need at your fingertips. Even before you pick up the phone. Your employees can also access all SAP contacts on the move via the mobile app. The data itself is stored on your server at all times in compliance with GDPR and protected against theft.
Live caller ID with access to SAP R/3 data such as customer account, dunning status or invoices
Display of business-relevant information in the XPhone Client for targeted call management
Direct dialling, call notes and callback organization within the SAP environment
Caller recognition and contact data also on mobile devices
Making calls from SAP (Hot-Key & SAPphone)
Sending and receiving faxes directly from SAP
React in real time instead of searching - with XPhone Connect, SAP S/4HANA becomes the control center for smart communication. As soon as the phone rings, the XPhone Dashboard automatically displays business-relevant information: e.g. open sales documents, credit limits, contact persons or service histories. Your employees know immediately what the issue is without having to click through complex transactions.
Incoming and outgoing calls can also be managed and logged directly from the SAP interface and linked to the appropriate business object. The XPhone app ensures maximum flexibility - all SAP contacts at your fingertips , even when you're on the move.
Context-related call recognition with display of real-time data from SAP S/4HANA (e.g. sales status, deliveries, contact persons)
Control and documentation of telephone calls directly from the S/4HANA interface or via Fiori apps Mobile
Access to central SAP communication data via the XPhone Connect app
With XPhone Connect, STEPS ERP becomes the control center for your customer communication. Incoming calls are automatically recognized and the XPhone Dashboard displays relevant information such as customer master data, open orders or current projects directly - even before the call is answered.
Thanks to the seamless connection, employees can start calls directly from STEPS ERP and use all telephony functions efficiently. The XPhone app also gives you access to all important contact data when you are on the move, so that you are always able to provide information.
Automatic caller identification based on STEPS ERP contact data Display of ERP information such as customer master data and open orders in the XPhone dashboard before the call is answered Direct call control and logging within STEPS ERP
The combination of VARIO ERP and XPhone Connect makes your customer communication more efficient and targeted. Incoming calls are automatically recognized and the XPhone Dashboard displays relevant information such as customer master data, open orders or current projects directly - even before the call is answered.
Thanks to the seamless connection, employees can start calls directly from VARIO ERP and use all telephony functions efficiently. The XPhone Mobile App also gives you access to all important contact data when you are on the move, so that you are always able to provide information.
Automatic caller identification based on contact data from VARIO ERP Display of ERP information such as customer master data and open orders in the XPhone dashboard before the call is answered Direct call control and logging within VARIO ERP
| Software | Category | ODBC | CSV (Export) | API |
|---|---|---|---|---|
| Abas | ERP | ✔ | ✔ | |
| Infor COM | ERP | ✔ | ||
| Microsoft Dynamics 365 | CRM and ERP | ✔ | ✔ | ✔ |
| Microsoft Dynamics 365 Business Central | ERP |
| ✔ | |
| Myfactory | ERP |
| ✔ | |
| Proalpha | ERP | ✔ | ||
| Sage | CRM and ERP | ✔ | ✔ | |
| SAP Business One | ERP | ✔ | ✔ | |
| SAP R/3 | ERP | ✔ | ||
| SAP S4/HANA | ERP | ✔ | ||
| STEPS | CRM and ERP | ✔ | ||
| VARIO | ERP | ✔ |