Fast, competent and without detours: with the new XPhone Service Packs, you secure exclusive services directly from the developer.
Whether upgrades, troubleshooting, commissioning new features or changes to the configuration: you can call up your annual hourly quota directly from C4B Support.
Fast response times guaranteed!
Comprehensive service
- XPhone Connect updates & upgrades
- Troubleshooting
- Configuration changes to the XPhone Connect Server or anynode SBC
- Commissioning of new features
- XPhone Server relocations
When time is of the essence, the shortest route is the best! That's why we have a smart shortcut for you: XPhone Service Packs.
With our Service Packs, you get exclusive services directly from C4B Support.
Whether configuration of new features or troubleshooting: Depending on the service pack, you can call up an annual contingent of 24, 60 or 120 hours directly from our service team.
Take the pressure off your IT and secure reliable support from the developer.
How long can we support them?
Service Pack 24
24 hours / year
Mon-Fri | 8:30 a.m. - 5 p.m.
Response times
- Standard ticket: max. 2 working days
- Urgent tickets: max. 6 h
Service Pack 60
60 hours / year
Mon-Fri | 8:30 a.m. - 5 p.m.
Response times
- Standard ticket: max. 1 working day
- Urgent tickets: max. 4 h
Service Pack 120
120 hours / year
Mon-Fri | 8:30 a.m. - 5 p.m.
Response times
- Standard ticket: max. 1 working day
- Urgent tickets: max. 4 h
Services
- Exclusive helpdesk hotline: Mon. - Fri. | 8:30 a.m. - 5 p.m.
- Consulting & conception
- Installation & configuration
- Updates and upgrades
- User administration
- Support in the event of faults and errors
- XPhone software updates & upgrades
- Configuration changes on the XPhone Server (Moves & Changes)
- Configuration changes to anynode SBC (Moves & Changes)
- Commissioning of new features
- XPhone server moves (via Backup & Restore)
- Dashboard configuration and changes
- Dialing parameters Special configuration
- Troubleshooting and support services for the XPhone Connect product & anynode
Remote or on-site
- All services are performed remotely as standard.
- If services are provided on site, the travel time is deducted from the quota as working time and expenses and travel costs are invoiced in accordance with the current price list.
Services not included
- Configuration of external systems (firewall, telephone system, SQL Standard/Enterprise Server, MS Exchange etc.)
- Initial commissioning of XPhone software & anynode SBC
- Training or instruction
- Dashboard programming
Notes
- Customer system with Up2Date/subscription model is a prerequisite
- Automatic renewal for 12 months
- Cancellation period 1 month to the end of the term
- Urgent tickets are charged with an additional time surcharge of 25%.
- Unused hourly quotas expire at the end of the billing period (12 months)