"The software rollout was smooth, and the integration with Outlook worked flawlessly. XPhone has become a very valuable tool for the bank!"
Fast reactions, personal service
When it comes to advisory-intensive products such as financial planning and securities, two factors are crucial: speed of response and personal customer contact. For Basellandschaftliche Kantonalbank, this means information must be available at any time – across systems and departments. With the UC software XPhone Connect, the bank found a solution that significantly accelerates both internal and external communication processes and ensures greater transparency in interactions with customers, partners and colleagues.
Optimised communication in day-to-day banking
Basellandschaftliche Kantonalbank focuses on private, investment and commercial clients in the Basel economic region. A dense branch network with 23 locations guarantees comprehensive customer service. Against this backdrop, the importance of excellent service is obvious – and continuously improving it has always been the bank’s goal. A Unified Communications solution that supports direct customer engagement was therefore the ideal choice. The existing telephony infrastructure needed modernisation.
Swisscom, Switzerland’s market leader in telecommunications solutions, was commissioned to deliver the project – covering everything from consulting, installation and configuration to go-live. The objective: to equip around 1,000 employees with UC functions to simplify call handling and shorten response times to customer enquiries. At the same time, the software was expected to replace several existing tools and reduce costs by providing integrated comfort features. To ensure rapid user adoption, seamless integration into Microsoft Outlook was a must.
Outlook integration: communication right in the calendar
With XPhone Connect, Outlook has become the central communications hub. Calls, chats and conferences can be launched directly from the familiar interface. Automatic calendar synchronisation ensures appointments and availability are always up to date. Employees benefit from shorter workflows and a seamless link between scheduling and communication.
Presence management: real-time transparency
Modern presence management shows in real time whether colleagues are available, in a meeting, or prefer not to be disturbed. Automatic synchronisation with the Outlook calendar keeps status information up to date. Meetings in tools such as Teams or Zoom are also detected, allowing calls to be redirected intelligently. This creates transparency and saves everyone valuable time.
CTI & Softphone: telephony redefined
Thanks to advanced CTI functions, employees can manage their entire telephony directly from the PC. Calls can be started, transferred or put on hold with a single click. The integrated softphone replaces traditional desk phones and, combined with the AnyDevice function, enables flexible use – in the office, working from home or on the move. As a result, the bank’s employees are more mobile and efficient than ever before.
