Berief Food, a producer of plant-based foods, relies on XPhone Connect to improve both internal and external communication. From flexible telephony to a professional hotline, the UC software ensures optimal availability and efficient processes.
As a pioneer in plant-based food production, Berief Food stands for quality and innovation – including in its communication systems. To optimise employee availability and streamline workflows, the company chose the Unified Communications software XPhone Connect. With XPhone, Berief Food moved away from hardware-bound telephony and enabled employees to work more flexibly, regardless of location.
"Our employees use the softphone on their PCs. This allows them to work flexibly and be reachable at all times on their business number – whether in the office, at other sites or on the move," explains Maik Hebel, IT Team Leader at Berief Food.
Another key component is the use of the TeamDesk hotline functionality in XPhone Connect. This feature has taken the company’s IT hotline to the next level.
"Thanks to TeamDesk, we were able to professionalise support for our staff. Availability has improved, and by tracking calls we can now better analyse peak times and optimise resource planning."
With these tools, XPhone Connect enables smooth communication, greater efficiency, and a modern work culture at Berief Food – in an industry where precise coordination is critical every single day.
