Fast, secure, reliable: as one of Europe’s leading parcel service providers, GLS knows how crucial efficient communication is. That’s why the logistics specialist has trusted the Unified Communications solution XPhone Connect – for the past 15 years.
Outstanding logistics depends on outstanding networking. This becomes even more vital the larger a company grows. In Germany alone, GLS operates 67 parcel distribution centres and a central hub. More than 9,000 employees and around 6,000 vehicles ensure parcels reach their destination every day.
To guarantee seamless coordination across all sites, GLS has been using XPhone Connect since 2010.
Take screen-sharing as an example: if an employee in Cologne wants to share their screen with a colleague in Berlin, one click is all it takes. Conferences can also be launched just as easily – without complicated dial-in numbers or PINs.
To simplify internal coordination even further, the Team-Panel provides a complete overview of colleagues’ availability – including ACD status in all call situations. And to streamline service processes, GLS also relies on the integrated fax server for digital handling of faxes.
“Our business thrives on excellent networking. XPhone Connect has ensured this for our communications for 15 years. What counts for us is not only the wide functional scope of XPhone, but above all that with C4B we have found a partner who is as reliable as they are competent: communication channels are short, and there’s always an open ear for us.”
