Communication today should be one thing above all: simple. That was exactly the requirement at SCHMOLZ + BICKENBACH Stahlcenter AG. The Swiss steel trading company chose XPhone Connect to unify all communication channels – and to integrate tightly with SAP.
The Challenge: Quick Information in Customer Interactions
For IT Manager Marco Muggli the priority was clear: “SAP is our central application for day-to-day work. That meant our telephony solution had to plug directly into it.” Before XPhone, customer calls often meant asking for name and customer number, searching SAP in parallel – and losing valuable time.
The Solution: All Information at a Glance – Right with the Call
Today things look very different. If a contact stored in SAP calls, staff see name, company and customer number immediately in the XPhone dashboard. With a single click, they can open the customer record directly in SAP. The result: less searching, faster workflows, and a more professional experience for the caller.
Efficiency Across the Team: Presence & Collaboration
The benefits also show internally. In the Team Panel, it is always visible whether colleagues are available, in a meeting or on another call. Instead of dialling repeatedly in vain, employees can send a quick chat message or transfer the call straight away. As Muggli notes: “It saves time and nerves – and makes collaboration noticeably smoother.”
Working Flexibly in the Office and at Home
Whether in the office, at home or on the move: thanks to AnyDevice and the softphone, every phone becomes an XPhone endpoint. Externally, only the office number is displayed – ensuring both professionalism and data protection.
The Result: Faster Processes, Less Effort
“XPhone gives us an intuitive, clear interface and saves us an enormous amount of time every day,” summarises Muggli. “Without XPhone we would still be wasting valuable minutes searching and forwarding. Today our communication runs seamlessly – and we would not want to be without it.”
