Caught between the energy crisis, supply obligations and structural challenges, the IT department of Stadtwerke Saarbrücken focuses on three priorities: ensuring availability, enabling mobile work, and reducing costs.
“We’ve always been a critical infrastructure provider,” says Sebastian Guthörl, who has worked in IT at Stadtwerke Saarbrücken for 20 years. “For us, permanent availability is the top priority – especially when incidents occur.” To guarantee this availability at all times, the utility company relies on the unified communications solution XPhone Connect.
With its integrated hotline management, incoming calls are routed straight to the right teams. Hotline staff can work with any device and log in even when working from home.
“Mobile work and availability are no longer a contradiction,” says Guthörl.
“XPhone makes things simple because the client is so intuitive and requires no training. I have to say: our staff wouldn’t want to be without this software anymore.”
